Interim Operations Manager, Case Study

Ref C1991 Case study graphic
Position Interim Operations Manager
Sector Precision Electro-Mechanical Equipment
Location M4 Corridor

Assignment Brief

Our client is an established and successful manufacturer of guidance systems for CCTV cameras.

This interim management role included two main functional requirements, as follows:

  • Improving the quality of the received product, and to create schedules for the suppliers.
  • Providing up-to-date, user-friendly, work instructions, for the production team.

First ever 100% on-time delivery performance for the client was achieved; and customer goods inwards rejections were reduced from 10% to 0.5%. Other improvements included:

  • Creation and implementation of a proper engineering design change system.
  • Scheduling the production assembly process, to ensure that achievable targets were set.
  • Improving customer delivery performance.
  • Preparation of a full and detailed workshop procedure manual.
  • Training of production staff in assembly techniques.
  • Identifying and arranging provision of enhanced assembly jigs and fixtures.